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Arcbuild Insurance Restoration

Australian Insurance Restoration Professionals

National Toll Free Ph: 1300 095 393

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Water Damage

Water Damage

The bathroom is flooded from a leak a burst pipe or the toilet has overflowed. As soon as you notice water intrusion in your home or business, find the mains tap and turn the water off to prevent the damage worsening.

Secondary damage can occur and restoration can become more difficult with the more time passes, it is important to address a water intrusion right away. Mould tends to occur after a water intrusion when the issue is not dealt with right away as this will mean drying was not adequate and some areas remained wet.

With water damage restoration it is important to remove as much standing water as quickly possible vaporize the remaining moisture rapidly and remove this water vapour swiftly. We use state-of-the-art technology to achieve this such as, high-velocity fans to vaporize the moisture and dehumidifiers to remove it.

Our water damage technicians understand the relationship between temperature, humidity and air flow helping us dry materials quickly and completely. Our trained technicians use drying science to decide the type, method and capacity required for each restoration job.

Arcbuild Insurance Process

Once called we quickly dispatch a team to meet your needs based on the information you give us over the phone about the amount of water the number of rooms and sze of the premises. Upon arrival we assess the scope of the restoration work and let you know what will need doing in detail.

Water Extraction

First we extract any standing water from all floor coverings, until water is removed it will continue to cause damage the building’s structure, surfaces and contents. Our water damage technician will decide if the floor coverings can be dried out in place or if they will need to be removed.

Moisture Detection

We use our moisture detection tools to assess the damaged to materials both structural and cladding. Once we know how saturated the materials are, we will either dry them in place using specialized drying equipment or remove the materials and recover or replace them.


Next, we decide the type of drying equipment required. Usually we use a combination of drying fans and dehumidifiers. We determine the best drying plan and how and where to place the equipment by looking at factors such as, when the water intrusion happened, how saturated the building materials are, and extent of the affected area.


Ideas on how often drying equipment should be checked vary throughout the industry, standards dictate that it should be done on a daily basis. With new technology we can check more often than that and also cut back some of the on-site monitoring. Because certain materials and are more challenging to dry than others we tailor our monitoring plan for each job to achieve a thorough dry.

Levels of Water Damage

Categorizing the level of water damaged and contamination in a structure not only helps us perform our assessment, but it is also necessary for launching the correct drying procedure. Water damage can be divided into three categories:

Category A. Clean water from a source that does not contain any contaminants, such as broken water pipes and rainwater. Clean water can mix with soil or other contaminants the longer it is left standing.

Category B. Grey water containing any level of contamination can cause sickness if consumed by or exposed to humans. Grey water ranges from water containing chemical, bio-contaminant (fungal, bacterial, viral, algae) contaminants as well as discharge from dishwashers or washing machines, overflows from washing machines including overflows from toilet bowls with some urine and sump pump failures. Grey water needs to be dealt with quickly so the situation does not escalate.

Category C. Black water contains pathogens and is completely unsanitary. Anyone without the proper protective equipment must remain of the premises until the building has been decontaminated. Category C water can contain contaminants such as pesticides, heavy metals, or toxic substances, including sewage from toilet backflows and other contaminated water sources entering the building as well as all types of flooding from seawater, ground surface water to rising river water.

Drying Equipment

We are constantly updating our resource of drying equipment with the most up to date, safest, and effective tools in the industry.

Air movers – designed and engineered to deliver a high volume or airflow over and under surfaces to accelerate the drying process

Refrigerant dehumidifiers – using the principle of a refrigeration condensing the moisture from warm air to form droplets that then evaporate

Desiccant dehumidifiers – creating a low pressure and using absorption to remove moisture from the air

Air filtration devices, negative air machines, and high-tech moisture monitoring instruments

Moisture Detection Equipment

Moisture Sensor - Is designed to detect unusually high levels of moisture. It will indicate moisture levels through an audible beep that increases in frequency the higher the moisture level.

Invasive or Penetrating Moisture Meter - Operates similarly to the moisture sensor. The difference being its ability to give a quantifiable moisture reading.

Non-Invasive or Non-Penetrating Moisture Meter - Using radio frequencies and conductive pads to measure the saturation level of the suspect material, enabling us to test a larger area in a shorter time period. It is a little less accurate as the variations in the material being tested will affect the meter's signals.

Thermo-Hygrometer – Equipment for measuring temperature (thermo) and humidity (hygro). The more advanced units are able to measure the GPP (Grains per Pound of water) and display the figures on the digital read out so the technician can gauge the water levels. They are used to monitor any air that can influence the drying environment and to confirm equipment operation and to evaluate the need for any further equipment needed to control humidity and/or temperature within a drying environment.

Infrared Camera - Capable of reading the surface temperature of materials minus direct contact. Infrared light is measuring to acquired readings, the important thing in using infrared technology is to not overlook the significance of basic moisture meters. If there are areas that appear to be wet with the thermal imaging camera, you must verify the readings with one of the moisture meters.